Network Services & Support

Simple and elaborate business network installation and support, Internet Access Management and Escalated ISP Support, Gateway/Firewall Management and Support, Internal/External DNS/WINS support, VPN (User/Site) Support, 802.11X Wireless support

CTS Network Services Portfolio

  • Network Installation, Optimization, and Management
  • Wireless Network (802.11X) Installation and Security Services
  • Availability Monitoring, Alerting and Reporting

Network Installation, Optimization and Management

CTS performs hundreds of Network Assessments annually for businesses that are having issues with speed, and/or availability. CTS has found that most of these businesses have installed multiple Daisy-chained switches or haven’t invested in a business class 1GB network switch. Let CTS INCREASE your network speed, by installing one of these business class managed switches.

Wireless Network (802.11X) Installation and Security Services

Wireless Technology has changed a great deal in the last 5 years

  • Does it make sense to update it?
  • What are the advantages? and disadvantages – If you don’t upgrade?
  • How much does it cost?
  • What is WEP / WPA / WPA2 encryption?
  • Wireless B / G / N / AC? What does that mean?


CTS will design, install and support a fit-for-purpose wireless solution. Small office or very large, we can ensure that our solution supports;

  1. Best security in the industry by using WPA2
  2. True roaming capability throughout your office by automatically hopping to the nearest access point
  3. Fastest wireless access coverage to ensure that both PC’s and VOIP works flawlessly
  4. Ability to setup a secure guest network that is securely separated from the internal network

Availability Monitoring, Alerting and Reporting

Over the last 18 years, CTS has invested a great deal of time and resources in a set of tools to compliment CTS’s premier IT Managed Services Delivery. Tracking customers incidents and project are important to make sure that NOTHING falls though the cracks…

For Remote Monitoring & Management (RMM) CTS utilizes LabTech Control Center’s agent based system to fully managed Networks, PC, Laptops and Servers. These services include;

  • Monitoring / Alerting / Reporting
  • Patching (Operating System / Antivirus)
  • Hardware / Software Management, Support and Troubleshooting
  • Instant Remote Control
  • Single-pane-of-glass visibility into customers IT systems
  • Single automation platform to operate and run IT services
  • Incident tracking integration with Connectwise ITSM platform
  • Like a report on any of your network devices? We can simply right click and create many IT related reports for your business


For incident tracking, CTS utilizes ConnectWise Information Technology Services Management

  • Customer incident ticketing tracking system
  • Customer Relational Management System (Invoicing / time)