Server Administration & Support

Proactive Server Maintenance (NOS/antivirus patches), File shares and database backup configuration, management and monitoring, Security development, configuration and administration , Server Monitoring and high availability offerings, Email application support, Microsoft Office 365 Partner, Colocated Server and cloud offerings.

CTS Server Administration Services Portfolio

Server Discovery, Procurement, Installation and Configuration
Managed Server Administration
Dedicated Server Cloud Offering / Business-In-A-Box On-Site Server Solution
Availability Monitoring, Alerting and Reporting
Data Protection Backup (Onsite and Offsite Replication)

Server Discovery, Procurement, Installation and Configuration

Discovery: CTS works with businesses to fully understand their requirements so that when we size and scope a server, if fits the business perfectly. CTS engineers work with the customer to define the hardware, software and licensing requirements before going to a preferred vendor to build a quote.

Procurement: CTS works with many hardware vendors to ensure that the customer gets the most aggressive pricing available. We then extend those discounts directly to the customer with 0% markup. Remember, a true IT partner doesn’t mark up hardware!!

Installation & Configuration: Hardware supplier ships the server out to the customers location and the customer simply plugs in the hardware power & network cable for CTS to gain access to the system. CTS configures the server 100% remotely and configures Active Directory / Shares / Printers / Security / ETC. Once the Server is completely configured, CTS works within the customer’s availability to turn-up the new server. In-depth testing is performed and confirmed before placing into production.


Managed Server Administration

CTS manages over 150 servers throughout North America for many different business verticals. A Companies server hosts all essential business information, so it should be highly available, backed up, and secure. Server administration focus’s on these key areas;

  1. Domain Active Directory user security and administration
  2. Server services setup / monitoring and troubleshooting (DNS / DHCP / IIS / Remote Desktop Services / HyperV)
  3. File and Printer Sharing, Security and troubleshooting
  4. Operating System updates / patches / logging
  5. Constant optimization (Storage / RAID / Cache / Network)
  6. Firmware / Drivers updates
  7. Onsite / Offsite Data protection backup and restore management
  8. Supports Windows 2008 r2 / 2012 r2 & Legacy Windows 2003 Servers


Dedicated Server Cloud Offering / Business-In-A-Box On-Site Server Solution

Want another way to provision a server and haven’t decided if you want it installed onsite or in the cloud? Have CTS provide a dedicated hosted server solution together for your business with ZERO upfront costs. That’s right, for a small monthly fee, you can have a dedicated server to host all your business application and services.

Dedicated Hosted Cloud Server: CTS has invested in multiple blade chassis, that are located in our Chicago based data center. Customers have the choice between a Physical and Virtual Server. Operating requirements and the number of concurrent users determine the server configuration and pricing. Call us today and let’s talk about your requirements..

Business-In-A-Box Server Solution: Was developed for businesses that didn’t want to spend any upfront costs on an onsite server solution. CTS has preconfigured “Ready-to-ship” Servers that fit any business need. These servers are preconfigured by CTS Engineers and sent directly to a customer, where they are plugged into the customers network and configured for any and all business needs. This solution targets the customer that wants more of an OPEX model than CAPEX.


Availability Monitoring, Alerting and Reporting

Over the last 18 years, CTS has invested a great deal of time and resources in a set of tools to compliment CTS’s premier IT Managed Services Delivery. Tracking customers incidents and project are important to make sure that NOTHING falls though the cracks…

For Remote Monitoring & Management (RMM) CTS utilizes LabTech Control Center’s agent based system to fully managed Networks, PC, Laptops and Servers. These services include;

  • Monitoring / Alerting / Reporting
  • Patching (Operating System / Antivirus)
  • Hardware / Software Management, Support and Troubleshooting
  • Instant Remote Control
  • Single-pane-of-glass visibility into customers IT systems
  • Single automation platform to operate and run IT services
  • Incident tracking integration with Connectwise ITSM platform
  • Like a report on any of your network devices? We can simply right click and create many IT related reports for your business
  • For incident tracking, CTS utilizes ConnectWise Information Technology Services Management
  • Customer incident ticketing tracking system
  • Customer Relational Management System (Invoicing / time)


Data Protection Services (Backup and Restore Locally and Remote)

– Are you 100% sure that your data is protected?

– Are you receiving daily backup reports that lists what is successfully backing up?

– Do you have to setup your own backup jobs and confirm (yourself) that it’s working OK?

– Want a true IT partner than cares about your data just as much as you?

A proper backup solution should provide a quick local encrypted copy of your data for fast restores and a remote copy to ensure that in case of a true disaster, your data can be restored from an offsite source. Your typical large commercial backup company is focused more on revenue from hundreds of thousands of home computers that really don’t care on the restore turn-around times and are OK if 80-70-50% of the data can actually be restored.

In fact, Try restoring Gigabytes of patient and business data over the internet from a large commercialized backup provider thats supported out of another country. Believe me, it is an absolute nightmare and your recovery options are limited at best. Don’t trust your patient and business data with a LARGE conglomerate that is always looking to cut costs by offshoring your important data onto a cheap low cost disk sources that’s located in an unmanaged facility.

Trust in CTS where your data NEVER leaves our country, is diversely synched between multiple Data Vaults within the US, and is supported and managed daily by US engineers. Our proven process is comprised of retaining multiple encrypted copies of your data onsite for incredibly fast restores, and an offsite data sync, just in case a true physical disaster takes place. Today, We have hundreds of customers that are utilizing this services and our process has been tested and tired numerous times with 100% data restoration success. Please ask any engineer more about any of our IT services. Again, thank you for holding, we will be with your shortly.