CTS Services

Technology has enabled businesses to do more with less and explore boundaries previously thought impossible. But increased automation and the emergence of paperless work environments, doesn't come without risk and issues for all businesses alike: Do any of these sound familiar?

  1. Do you need remote access to your email or business applications?
  2. Is your business impacted by viruses, Trojans and unwanted intrusions?
  3. Are your computers and networks unreliable causing your customers to be impacted?
  4. Is your customer data backed up and secured? Could you continue to run your business if your computer failed?
  5. Are you continually hit with hidden costs and downtime in operating your computers and network?
  6. Are you tired of the typical support model where support companies nickel & dime you to death?

If so, CTS can help. CTS utilizes a proven methodology to ensure that each custom solution meets all business requirements. This methodology is comprised of the following components:

  1. Assessment of business and technology requirements, by...
  2. Conduct due diligence in the selection and procurement of hardware and software
  3. Technology solution and design, setup and installation based on proven methodologies
  4. End user training
  5. Ongoing Proactive, Maintenance and Support Services (Managed Service Provider-MSP)
  6. Ongoing Vendor / 3rd Party Relationship Management

All of this for a budgetary low monthly managed services subscription

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 CTS Services Portfolio

Network Services and Support
 • Internet Access Management and Escalated ISP Support
• Gateway/Firewall Management and Support
• Internal/External DNS/WINS support
• VPN (User/Site) Support
• 802.11X Wireless support
• Network Optimization and Monitoring, and security testing
• Proactive, Ongoing Maintenance

 Server Administration and Support
 • Proactive Server Maintenance (NOS/antivirus patches)
• File shares and database backup configuration, management and monitoring
• Security development, configuration and administration
• Server Monitoring and availability
• Email application support
• User ID/Password Administration
• Disaster Recovery / Business Continuity planning and execution

 PC Management and Support Services
 • Proactive PC Maintenance (OS/antivirus patches for XP Pro, Vista, Windows7, etc
• Redirection of data to Server Shares (Centralized Backups)
• Virus/Spy/Trojan/Popup protection Services
• Microsoft application support

 Vendor/Relationship Management
 • Managing procurement and/or 3rd party relationships
• (VAR) Value added Reseller with many vendors including but not limited to Multiple Telco's (AT&T, Sprint, Verizon, Covad) and equipment vendors example (Dell, Gateway, Cisco, Sonicwall, NComputing.. etc).